Terms and Conditions

1. Introduction

Welcome to TaxLiftForm! These Terms and Conditions govern the use of our services, tax programs, and offerings in the field of tax optimization services and business compliance. By engaging our tax services or participating in our tax programs, you agree to these terms and commit to fully complying with them.

2. Service Eligibility

2.1. Client Status – Our tax services are designed for businesses seeking professional tax protection and practical tax solutions. When engaging our services, we request information about your business background and tax objectives to help service suitability.
2.2. Engagement – Participation in our tax optimization services requires registration and confirmation by TaxLiftForm. You are obligated to provide correct and current business information.
2.3. Professional Standards – We expect professional conduct in all tax interactions. Any form of tax misconduct, inappropriate behavior, or disrespectful communication may result in service termination.
2.4. Confidentiality – Clients commit to maintaining confidentiality regarding proprietary tax materials and other clients' information shared within the tax service environment.

3. Tax Service Engagement and Payment

3.1. Service Registration – Engagements can be initiated via our website or through tax consultation and are binding after our engagement confirmation.
3.2. Payment Terms – Tax service fees are due before the start of the service. We accept bank transfers and major credit cards.
3.3. Business Services – For tax optimization programs and group engagements, customized payment terms may be negotiated, which are specified in the respective tax service agreement.
3.4. Cancellation Policy – For cancellations up to 14 days before service start, 90% of fees will be refunded; for cancellations up to 7 days before, 50%. For later cancellations, no refund will be provided unless specified otherwise in the service description.

4. Service Design and Changes

4.1. Service Planning and Implementation –

• TaxLiftForm reserves the right to modify service content, schedules, and assigned consultants.
• In case of insufficient engagement, a service may be rescheduled or restructured.
• Service modifications will be communicated to clients as early as possible.
  4.2. Tax Materials – All service materials, tax resources, and tax content are the intellectual property of TaxLiftForm or our partners. The materials may not be reproduced, distributed, or used for competitive purposes without written authorization.

5. Premium Services

5.1. Engagement – For our Advanced Business Tax Optimization and specialized tax services, separate engagement conditions apply, which are communicated before service commencement and are binding.
5.2. Cancellation Conditions – Cancellations for these comprehensive services must be made at least 21 days in advance to receive a partial refund. For later cancellations, no refund will be provided.
5.3. Client Selection – For certain advanced tax services, we reserve the right to evaluate clients based on criteria such as prior tax experience, business background, and service prerequisites to help optimal tax outcomes.

6. Disclaimer and Warranty

6.1. Liability – TaxLiftForm is only liable in cases of intent or gross negligence on the part of employees or consultants. We assume no liability for the implementation of learned tax concepts by clients in their business environment.
6.2. Client Responsibility – Clients are responsible for their tax compliance and the application of acquired tax knowledge. The implementation of tax concepts and techniques is at their own risk and should consider their specific circumstances and regulatory requirements.

7. Facilities and Property

7.1. Use of Facilities – Tax service spaces and technical equipment must be treated with care. The client is liable for willful damage to our facilities.
7.2. Personal Items – We assume no liability for personal items left in our tax service facilities. Secure storage options are available for valuable items.

8. Data Privacy

8.1. Data Processing – The processing of personal data is in accordance with our separate Privacy Policy, which is considered an essential part of these Terms and Conditions and should be reviewed carefully.
8.2. Photo and Video Material – During tax services and events, photo and video material may be created for documentation and marketing purposes. Clients can object to the use of their image at any time.

9. Refund Policy

9.1. Service Satisfaction – TaxLiftForm is committed to providing high-quality tax optimization services. If you are not satisfied with our service delivery or tax counsel quality, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and may offer appropriate compensation, such as partial refunds or additional tax consultations at no cost.
9.2. Service Cancellation by TaxLiftForm – In the event that we must cancel a tax service, we will provide a full refund of all fees paid or offer to transfer your engagement to the next available session at your convenience. We will make every effort to notify you of cancellations as early as possible.
9.3. Refund Processing – All approved refunds will be processed within 14 business days and returned to the original payment method. Refunds are subject to our cancellation policy terms outlined in section 3.4 and may be prorated based on completed tax service modules.
9.4. Dispute Resolution – Any disputes regarding refunds will be resolved through professional mediation in accordance with Singapore commercial law. We are committed to fair and transparent resolution of all client concerns.

10. Final Provisions

10.1. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms and Conditions are subject to Singapore law. The place of jurisdiction for all disputes is the location of TaxLiftForm's headquarters in Singapore, to the extent legally permissible.